The customers shall be at liberty to raise any issue of dissatisfaction, if any, within 10 days from the completion of their booked travel service or holiday package with Naisha Vacations.
A proper review of the dissatisfaction request raised by the customer will be conducted. If the request is found to be genuine and satisfactory, the refund process will be initiated within 45 working days, subject to the deduction of applicable administrative charges, GST, processing fees, and other applicable service charges.
Please note that the applicable cancellation policy of the respective airline, hotel, resort, tour operator, cruise line, transportation provider, or any other travel service provider, along with any applicable no-show charges, will be mentioned in your booking confirmation. Customers are required to comply with the respective terms and conditions of such service providers.
It is important to note that this Refund Policy applies only to the eligible travel services booked through Naisha Vacations and is subject to the terms mentioned above. This policy does not apply to non-refundable bookings, promotional offers, visa fees, processing charges, convenience fees, government taxes, or any other charges specifically mentioned as non-refundable at the time of booking.
Naisha Vacations reserves the right to revise, amend, or modify this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this website.